We know that people don’t get NY speeding tickets only between the hours of 9:00 a.m. – 5:00 p.m. Monday through Friday. In fact, often when you need a lawyer you need them at the oddest hours – 2:00 a.m. Thursday Morning, Midnight Sunday, 9:00 p.m. on a Monday. If YOU ever find yourself in need of a lawyer at anytime of the day or evening or on a holiday, do not hesitate to call us at either our toll free number 1-877-99-No-Tix, or our local number 914-777-2990, because we are open 24 / 7 365 days a year to service your needs.
We don’t stay open around the clock just for the emergencies. We stay open around the clock because we know how frustrating it is to call a law office and have to wait days for call to be returned. We stay open around the clock for the convenience of our clients. We stay open around the clock because we appreciate your loyalty and the opportunity to service you.
When people receive speeding tickets and want to explore their options. This is difficult to do during the day at work. Difficult to do when tending to a 3 year old. Difficult to do in between classes. In fact, MOST of our routine inquiries come into us after hours and on weekends. And do you know what we do – we respond. We will answer your questions on a Saturday. We will take payment on a Sunday at 8:00 p.m. for a Monday morning court appearance. We will fax or e-mail to you our retainer agreement or information about our services to a trucker in a truck stop in Topeka, Kansas on a Tuesday at 3:30 a.m.
No Man is an Island
So how do we do it? How do we stay open around the clock? Simple, with help from our good friends and communication consultants, Answering Legal. Founded and owned by husband and wife team Brooke and Robert Shatles, Answering Legal is far more then an answering service. Located in the United States on New York’s Long Island, what sets Answering Legal apart are 2 things: (1) that they specialize in communications for law firms, and (2) the high degree of training they give to their phone consultant specialists. When you call our office and Answering Legal answers, you are not speaking to a random message taker, but to a specialist assigned to receive your call for our firm. All intake specialists know our law firm. The know and understand our firms practice areas, and most important know and understand what YOUR concerns are. All of the intake specialists from Answering Legal have been trained by our law firm in our business and practices, and trained in the basics of the law and what your primary concerns are. With this knowledge they are able to answer your basic questions to put your mind at ease, and solicit the correct information to transmit to us so that we can give you a highly detailed phone consultation.
The Flow of Transmission of your After Hours Message
From the intake specialist at Answering Legal your message and information is always immediately transmitted to an experienced attorney at our law firm. The vast majority of the time we return your call within an hour. Sometimes we are in court or in a location where we cannot get a phone signal and there is a delay in responding. This is why our Answering Legal intake specialists obtain your e-mail address. In the cases when we cannot immediately respond via returning your call, we e-mail you and advise when we will be calling. In fact, often times we provide extensive information via e-mail as well.
However, the rule of thumb in returning after hours calls is as follows:
- The VAST MAJORITY of the time we return your call within an hour
- We ALWAYS return calls after hours
- We ALWAYS return calls on weekends and holidays
- You will ALWAYS talk to a knowledgeable intake specialist whenever you call
- Your call will ALWAYS be returned by a lawyer
- When there will be a delay in returning your call an attorney will e-mail you with how long it will be until we can call you
If you have a speeding ticket, moving violation ticket, or if you were charged with an automobile crime, call us at any time convenient to you. We will give you the information you need and resolve your issues expeditiously and professionally.